Delivery & Returns

Snippy Cow delivery, returns, refunds and cancellations policy.

Coronavirus (COVID-19) Impact Summary (12/09/2020)

Product printing times are almost back to normal with the delivery estimates below being the average dispatch times.

Deliveries overseas, specifically North America, are delayed significantly still due to localised backlogs with postal routes. In the USA the USPS is experiencing delays on parcels due to the current pandemic.

UK deliveries are seeing some minor delays in places (particularly in Scotland) but deliveries usually arrive within 7 working days.

Dispatch Estimates

  • Prints: Estimated dispatch time is 5 working days from date of order.
  • Cards & Wrapping Paper: Estimated dispatch time is around 3 working days from date of order.
  • Other Items (stickers, masks, cookie cutters, etc): Estimated dispatch time is around 3 working days.

Shipping to UK

Orders typically take 3 working days to arrive but can take up to 10 working days to some locations.

Shipping to EU and Rest Of World (excluding USA)

Orders typically take between 10-14 working days to arrive but can take up to an additional 10 working days in some areas.

Shipping to USA

All items to the USA are delayed by up to 27 days due to backlogs at USPS entry points. All items to the USA are posted with the Royal Mail in the UK and are then handed to USPS for final delivery in the USA. Due to these delays we are seeing orders taking a lot longer than expected. The USPS statement is below.

Orders to the USA now come with a higher delivery cost so that we can ensure that you are able to track your item. Delivery costs are per item type, for example: If you order 2 prints you pay delivery once but if you order a print and a card you’ll pay delivery twice.

Due to the impact of peak volumes and limited availability or capacity of our United States Postal Service entry points (at US airports), we are experiencing heavy delays on our shipments. Transit data shows that USPS is experiencing major backlogs in these entry points, resulting for some volumes to experience delays of 6 weeks or more.
We are aware of the issues USPS is facing and where. We are working closely with USPS every day to get our shipments to the right entry points with the best capacity. While we are working hard to resolve this as quickly as possible, we are dependent on our partners. Unfortunately these delays affects both mail and parcel volumes. In addition to that we have noticed missing scans in the US, resulting in items frequently missing updates until they are sorted in the domestic centers of USPS.
Expected delay:
9 – 27 days

Please understand these big delays are unique to the USA and are completely our of our control.

We understand delays are frustrating and we’re sorry for any delays.

Delivery

We offer free UK delivery on pretty much everything we sell at Snippy Cow. Each item is made to order which normally takes around 2 days (we estimate 1-3 working days) and then we dispatch orders with the Royal Mail.

Free UK Delivery

Our free delivery option uses Royal Mail Second Class as standard (2-3 working days delivery) and each item comes well packaged and well protected, so you can rest assured your order will arrive in one piece.

Delivery Options

We offer a very simple upgrade option for most products available on our website and dispatch using Royal Mail First Class which normally takes 1 business day to arrive. The price of this upgrade depends on the size of the product you ordered but you can choose your delivery option during checkout.

Returns & Refunds

We do accept returns on some Snippy Cow products, these terms are outlined below.

Personalised Products Returns

With personalised products, you cannot return the item if you change your mind or you’re not happy. Please do still contact us as we may be able to arrange something.

If the product arrives damaged or not to a good enough standard we will accept returns and issue replacements or refunds where needed. These are your statutory rights.

You must notify us within 14 days of receipt of your products and provide photos and details of the damage or inadequate quality.

Standard Products Returns

If you are not happy with the product or have changed your mind you can return the item for a full refund. Please contact us within 14 days of receiving your item and ensure you return it within 14 days after that. You are required to cover return postage costs in this instance.

If the product arrives damaged or not to a good enough standard we will accept the return and issue a replacement or refund where needed. These are your statutory rights.

You must notify us within 14 days of receipt of your products and provide photos and details of the damage or inadequate quality.

Cancellations

If you wish to cancel your order you must contact us as soon as possible. We cannot guarantee cancellations due to them being sent to our print-shop automatically.

You are entitled to return any order to us once it is received as long as it is not a made-to-order product or our mask products. This includes:

  • Personalised prints
  • 3D printed products

FAQs

Where is my stuff?

If your order hasn’t arrived within the estimates outlined at the beginning of this page then please get in touch.

Before we can refund a delivery 28 working days must pass. This is a requirement of the Royal Mail (our courier). If, after 28 days, you haven’t received your order please let us know and we will issue a replacement.

In North America you must wait an additional 28 days before reporting an item as lost due to delays with your local postal routes.

Contact Us

Please contact us by email on returns@snippycow.co.uk if you wish to return or cancel an order.

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